Customer Experience Exchange for Retail, US

May 23 - 24, 2016

Turnberry Isle, Miami, Florida


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Leading the discussions on the future of retail in the US

The Customer Experience Exchange for Retail will bring together 60 C-level & SVPs/Directors of Customer Experience, Marketing, Operations and eCommerce from Fortune 500 retailers to meet, discuss and share best practice to improve the future of retail.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - here are 5 reasons to join the discussions today:

  • Hear inspirational stories which allow you to deliver an exceptional experience in-store and across your eCommerce platforms
  • Design and Implement fantastic Loyalty Programmes to win share of wallet
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Find out how to close the gap between the in-store and online world 
  • Use the CX strategy as a catalyst for growth

Download the latest agenda to find out how you can benefit from attending the Exchange. 

Space is limited to 60 delegates, so email the team on to secure your spot!

Solution Providers - get in touch today if you offer innovative customer experience solutions and technologies that will help the attending delegates combat their most critical CX challenges.

"Extremely well organised, very professional and personable... and networking wise of high quality” Global Marketing Director, Aston Martin

  • Understanding Retail CX LeadersUnderstanding Retail CX Leaders' Top 10 Investment Priorities for 2016 and Beyond
    Ahead of the Customer Experience Exchange for Retail, we surveyed our elite group of CX leaders attending the event to understand their biggest challenges, and which tools and solutions they plan to invest in over the next 6 - 18 months to deliver a customer strategy that leads to loyal and satisfied customers.
  • Pre Event ReportPre Event Report
    Download this exclusive report to discover the biggest challenges and investment areas retailers have identified for 2016 and beyond, access the key insights and trends that are emerging at the bleeding edge of the retail industry, hear from international CX thought leaders and much more!
  • Forrester Q&A: The Role Of Emotion In CX
    Forrester Research Senior Analyst, Customer Experience, Joana van den Brink-Quintanilha shares 3 critical questions retails need to understand and measure focusing on the role of emotion in customer experience.
  • Retail Customer Experience Interactive Store Map Retail Customer Experience Interactive Store Map
    By downloading this exclusive new infographic you can access fantastic insight from leading retail brands including MADE, Shop Direct, Whittard, as well as a glimpse into how Tesco retains loyal customers in an intensely competitive environment, the Nespresso In-Store experience and how it continues to delight customers at every point in the journey and how TM Lewin retains it’s traditional brand values whilst integrating technology into it’s stores.
  • CX Retail PartyCX Retail Party
    Take a look at the Exclusive Pre-event party for the 2015 Customer Experience Exchange for Retail, UK.

Sponsors & Exhibitors
Media Partners

2016 Speakers Include

Jack in the Box
Eric Tunquist
Vice President, Guest Feedback
Jack in the Box
Tommy Bahama
Mike Barrow
VP Retail
Tommy Bahama
Tommy Hilfiger
Celeste Sherman-Blood
VP Stores
Tommy Hilfiger
Maher Mourad
Director, Customer Care Operations
Global Dell Outlet
Nimesh Porbandarwalla
Global Marketing Director
Global Dell Outlet